TuGo Quest travel insurance policy


Guaranteed coverage even for currently unstable medical conditions!

TuGo’s Quest travel insurance policy offers a ‘guaranteed stability’ option ($150,000 maximum coverage, at 40% extra cost) or an option to ‘lock-in’ coverage for stable pre-existing medical conditions (by choosing the ‘future stability’ option so that if health conditions change between the purchase date and departure date, Canadians can still have $150,000 coverage for that condition (10% extra cost). These features are relatively unique in Canada and the ‘future stability’ rider is offered only through the TuGo Quest policy (other policies with similar ‘guaranteed stability’ options exist, including some that offer $250,000 maximum coverage.

The Quest policy is not available directly from TuGo – only through a smaller number of specialist travel insurance brokers. It is offered as either a single trip plan (guaranteed stability option for those travelers that recently visited their doctor to find that their diagnosis, medication or treatment has recently changed, and they’ll no longer be considered to be traveling with a ‘stable’ condition), or as a multi-trip annual plan (future stability option locking in $150,000 coverage in case health changes over the course of the year). While the Quest policy is not the lowest priced travel medical policy available on our quote engine (six companies and nine policies to choose from for age 55+), prices are reasonable, and a 5% companion discount can often mean that if one traveler needs to use the guaranteed stability option in order to obtain coverage – the second spouse can often save money by using the Quest policy as well.

Another unique and valuable feature of this policy is that if a medical condition is mistakenly not disclosed when answering the Quest medical questionnaire (all companies investigate at time of claim), TuGo won’t void ALL coverage like other companies will. Unintentionally answering travel insurance medical questionnaires can lead to people thinking they are traveling with insurance – only to find out after submitting a claim that they have none. With Quest, customers can avoid this possibility – somewhat. It’ll still cost you to make that mistake – an extra $10,000 deductible would apply, and you would have to pay the extra amount of premium that should have applied had you answered the questionnaire accurately before a claim would be paid. But you won’t face a huge medical bill for a heart condition/stroke because you forgot or misread a question dealing with a different condition. And avoiding catastrophic financial losses due to unexpected medical bills that can arise while traveling is why you want to buy travel insurance in the first place. You might have to pay a little more for the certainty that Quest provides – but it can be well worth it.

Get a Quote – compare the coverage, prices, deductible levels, etc. of all the plans in the quote engine on the same page, and call with specific questions or buy online – you can choose from the lowest travel insurance prices in Canada, or the best coverage. Answer a few different medical questionnaires to see which company doesn’t over penalize your medical condition – or that asks a question in a favorable manner. Or, consider buying the Quest policy for extra peace of mind.

If you have any comments or questions that can inform and become part of this blog topic, please send an email to [email protected] with the topic in the subject line. We’ll respond directly, and collect a few comments/questions for our next post on the topic.


2 replies
  1. Ashford Pedwell
    Ashford Pedwell says:

    If I were to come back to Canada for business would my long term “top up” be cancelled and I would have to renew for return trip duration?

    • Bob
      Bob says:

      Hi Ashford,

      Yes, if you return half way through a coverage period, whether that is a single trip policy or a ‘top up’ (or extension) of a multi-trip annual plan, the coverage will end. So if you plan to return home and then back to your vacation, you would need to cancel any time remaining on your ‘top-up’, and ask for a refund (as long as no claims were made while you were away). Then, you would buy a separate top-up if you still needed to. Remember, as long as you can show proof that you returned home, your multi-trip policy will restart again too so you would have another 15 or 30 days and perhaps not require a top-up – in any event, even if you still need a longer top-up, it’ll be 15 or 30 days shorter than before – which should help save you some money.

      Bob Hornal


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